Ethics Hotline

Achieva provides an Ethics Hotline (or whistleblower hotline) where reports may be made, including anonymous reports, for observations of waste, fraud, abuse or neglect, or other acts of wrongdoing or dishonesty. These reports can be made via Achieva’s Ethics Hotline at 412-995-5000 x482.

Report child abuse or general child well-being concerns for children birth to 18 years of age by calling ChildLine at 1-800-932-0313. Your call can be anonymous. ChildLine is part of a mandated statewide child protective services program designed to accept child abuse referrals and general child well-being concerns, and transmit the information quickly to the appropriate investigating agency. ChildLine is responsible for receiving verbal and electronic referrals 24 hours a day, seven days a week, 365 days a year.

Report abuse, neglect, abandonment and exploitation of adults with disabilities, ages 18-59, by calling the Protective Services Hotline at 1-800-490-8505. A report can be made on behalf of the adult whether they live in their home or in a care facility such as a personal care home, nursing home or group home. Reporters may remain anonymous and have legal protection from retaliation, discrimination, and civil and criminal prosecution. The statewide Protective Services hotline is available 24 hours a day, 7 days each week, 365 days each year.

Report abuse, neglect, abandonment and exploitation of elderly individuals and adults with disabilities over the age of 60 by calling the Protective Services Hotline at 1-800-490-8505. A report can be made on behalf of the adult whether they live in their home or in a care facility such as a personal care home, nursing home or group home. Reporters may remain anonymous and have legal protection from retaliation, discrimination, and civil and criminal prosecution. The statewide Protective Services hotline is available 24 hours a day, 7 days each week, 365 days each year.

1-888-565-9435 or email RA-customerservice@pa.gov

(HEARING IMPAIRED ONLY: 1-866-388-1114)

A Customer Service team member will answer calls during normal business hours, which are from 8:30 a.m to 4:00 PM, Monday through Friday. While a customer service team member is assisting one caller, other calls will be routed to voicemail and those calls will be returned as quickly as possible. Please be advised that the TTY Customer Service Number does not have voicemail. However, people who are hearing impaired may utilize PA Relay (711) in order to leave a voicemail if their calls cannot be answered at that time.

Callers after these hours, or on holidays, may leave a confidential message on voicemail. Please clearly state your name, telephone number with area code, and the best time during business hours to reach you. Please also include detailed information regarding your question or concern.

General questions will be answered by the Office of Developmental Programs (ODP) customer service team, but questions relating to specific situations will be referred to the appropriate ODP regional office or subject matter expert. The caller will be contacted by the end of the next business day to obtain additional follow-up information.

Call the PA CHC Helpline at 1-844-824-3655 (TTY: 711). The call is free. PA CHC is open Monday through Friday, 8:00 a.m. to 6:00 p.m

 

All complaints filed are confidential. The team investigates every complaint received. If you have a complaint about a healthcare facility, including a nursing home, please call 1-800-254-5164 or fill out this online form.